Returns & Exchanges

At Framebridge, we take pride in the craftsmanship of every custom frame we build; if you aren't 100% satisfied with your order, we are committed to making it right. Because our products are custom-made to your specifications, we offer a Happiness Guarantee that includes replacements or modifications to ensure you love your final piece.

Return Process

• 1.
  Contact Our Team

  Reach out to our customer support specialists within 30 days of receiving your order to initiate a return or request a remake.

• 2.
  Document Your Issue

  Provide a brief description and photos of your frame so we can understand any quality concerns or shipping damage.

• 3.
  Receive a Shipping Label

  If a return or replacement is required, we will email you a prepaid UPS shipping label to send the original piece back to our studio.

• 4.
  Resolution

  Once received, we will prioritize your replacement build or process your refund to the original payment method within 5-7 business days.